Refund policy

Refund Policy for TDMI Training

At TDMI Training, we strive to provide high-quality training to help you advance in your electrical career. However, we understand that circumstances may change, and you may need to request a refund. Please review our refund policy below:

Refund Eligibility

• Once your access to the training portal is activated, you have a 14-day window to apply for a refund.

• To be eligible for a refund, you must not have completed more than 25% of the course content within the training portal.

How to Request a Refund

• To request a refund, please contact our customer support team within 14 days of your portal activation. Provide your name, course details, and reason for the refund request.

• Refund requests can be submitted via email at fin@tdmi.co.za

Refund Process

• Once we receive your refund request, our team will review it and respond within 5 business days.

• If your refund is approved, the amount will be credited back to your original payment method within 7-10 business days.

• Please note that transaction fees or processing charges may be deducted from the total refund amount.

Non-Refundable Situations

• Refund requests made after the 14-day period will not be considered.

• If you have completed more than 25% of the course content, you will not be eligible for a refund.

• Refunds are not applicable for any promotional or discounted courses unless otherwise stated in the promotion terms and conditions.

Course Access and Cancellation

• Upon refund approval, your access to the training portal and course materials will be revoked immediately.

• If you wish to re-enroll in the course after a refund has been processed, you will need to pay the full course fee again.

Contact Us

If you have any questions or need assistance with your refund request, please contact our support team at fin@tdmi.co.za or call us at 044 630 0163.